Use a reward you’ve earned

A reward on NextStamp is ready the moment you earn it, and you use it at the business’s counter. The staff mark it used on their till as they hand it over, so it’s never used twice by mistake.

Where your rewards are

Rewards ready to use appear in two places:

• at the top of My cards, under Ready to use, with the soonest to expire first
• on the card’s own screen, under Ready to use

Each shows the business and its use-by date, or no date if it never expires. Gifts a business sends you are marked “Gift”, with the business’s note on the card.

Kinds of reward

• A full card’s reward, earned with the last stamp. The card then starts again.
• A reward along the way, such as a treat at your fifth stamp, earned every time you fill the card.
• A welcome reward, given once when you join some cards.
• A tier reward, when you reach a level such as Gold after enough stamps in total.
• A gift from the business, for example when you haven’t visited for a while.

Use a reward

At the counter, either:

• Ask from the till poster. Scan the poster by the till. Under Ready to use, tap the button for the reward you want. Your phone shows a four-character code; show it to the staff, and they approve it on their till. Your phone says “Enjoy your” and the reward.
• Show your card. Tap Show card and let the staff scan it. They choose the reward on their till and confirm it.

You can collect a stamp for today’s purchase on the same visit.

Before a reward expires

Check the use-by date on the reward. If you’ve added the card to Apple Wallet or Google Wallet, the pass reminds you three days before a reward expires, and alerts you when a new one is ready. An expired reward can’t be used; the business sets how long rewards last.

When a reward can’t be used here

Some cards only work at some of a business’s places. If a reward can’t be used where you are, the staff’s till tells them why: the card isn’t offered at this place, or the reward can only be used where you earned it. The card’s rules, under About this card, say where it works.

A full card waiting for its reward

On some cards, the next round only starts once you’ve used the reward from a full card. Until then, a new stamp is refused, so use the reward first and then collect today’s stamp.

Questions about a reward

What a reward is, how long it lasts and where it can be used are the business’s choices. Ask them first, using the Contact details on the card’s screen. If something seems wrong with your NextStamp account itself, email support@nextstamp.app. For stamps that didn’t arrive, see why didn’t I get a stamp?, and for your cards in general, find your cards and show your code.