Help centre
How can we help?
Step-by-step guides to every part of NextStamp, for business owners, their teams and their customers.
Learn about the platform
- How NextStamp worksLearn the ins and outs of NextStamp. Recommended for getting started.7 articles
- Setting up your loyalty cardLearn how to create a loyalty card that works for your business and wows your customers.10 articles
- Platform featuresExplore features that enhance your programme with automated engagement campaigns and customer communication.11 articles
- Stamp methodsLearn the different ways you can distribute stamps to your customers.8 articles
- Outlets and teamAdd your locations, invite your team and decide who works where.5 articles
Account management
Your customers
New to NextStamp? Start here
- Set up NextStamp, step by stepFrom a new account to your first approved stamp: your business, an outlet, a card, its till poster and a test with your own phone.
- Create and publish your first cardName your card, choose how many stamps fill it and what they win, add terms, and publish it so customers can join.
- Design, print and manage your postersThe till and window posters: designing them, printing posters and table tents, images for posting online, where they go, and pausing or replacing one.
- Stamp requests from the till posterA customer scans the till poster, the request chimes on your till, and your team matches the code and approves it or says no.
- Invite your teamCreate an invitation link for a colleague’s email, choose their role and outlets, and what they do to join.
- Add the business app to your home screenPut NextStamp’s business app on a phone, tablet or computer so it opens full screen, straight into your business.
Guides to running a loyalty programme
- How to start a loyalty programmeSeven steps from the first decision to launch day, and the mistakes that sink new schemes.
- Loyalty reward ideasReward ideas for cafés, bakeries, restaurants, salons, barbers and shops, and where each one fits on a card.
- Tiered loyalty programmesHow tiers sit on top of a stamp card: levels reached by lifetime stamps, a reward at each, and a badge regulars can see.
- Do loyalty cards work?What published studies say about loyalty cards, when they bring customers back, and when they don’t.
- Measuring a loyalty programmeThe loyalty numbers worth watching in a small business, what each one means, and how to act on them.
- Loyalty card expiryWhether stamps should expire, the ways a card can reset, and how to set expiry without catching out your regulars.
Still need help?
Email NextStamp support. Tell us your business’s name, the screen you were on and what you were trying to do. Please never send a password.
support@nextstamp.app