Platform features
Explore features that enhance your programme with automated engagement campaigns and customer communication.
- Bring customers back with campaignsWhat NextStamp’s campaigns and automations do, keeping one to some customers, how gifts reach customers without email or texts, and reading results.
- Run automations that bring customers backSix campaigns that run every morning, from a first-timer’s second visit to a missed one, and a test group that shows whether they work.
- Set up a “We miss you” campaignAn automatic gift for customers who are late for their usual visit: choosing when, the gift and what happens when you turn it on.
- Send a one-off giftGive a reward, bonus stamps or just a message to everyone on a card, to customers away a while or to newcomers, now or on a date.
- Run double stamps on quiet daysAdd a bonus to every stamp on the days and hours you pick; the till adds it by itself and customers see the offer.
- Run a deal on a combo or new itemShow a combo, a new item or a price on customers’ cards and at the till while it runs, and mark it with the stamps when someone has it.
- Read your numbers in InsightsVisits, new customers, rewards, customers by visit rhythm, your busiest hours and review-button taps, filtered by period, card or outlet.
- Group customers by visit rhythmTell NextStamp how often your customers usually visit, see your regulars, newcomers and who is slipping away, and reach any group with a campaign.
- Look up a customer and adjust stampsFind a customer, read their cards and history, and add or remove stamps as a correction with a reason.
- Ask for Google and Tripadvisor reviewsLink each outlet’s review form, and a “Leave a review” button reaches customers on their card, fairly and never for a reward.
- Apple Wallet and Google Wallet passesCustomers add their card to Apple Wallet on iPhone or Google Wallet on Android. What a pass shows, when it alerts and how the till scans it.
Other topics
- How NextStamp worksLearn the ins and outs of NextStamp. Recommended for getting started.7 articles
- Setting up your loyalty cardLearn how to create a loyalty card that works for your business and wows your customers.10 articles
- Stamp methodsLearn the different ways you can distribute stamps to your customers.8 articles
- Outlets and teamAdd your locations, invite your team and decide who works where.5 articles
- Security, policies & complianceHow NextStamp keeps accounts and customer data safe, and the rules it follows.4 articles
- Account and billingFind out how to manage your account and billing.5 articles
- For your customersAnswers to share with customers: joining a card, collecting stamps, using rewards and managing their account.5 articles
Still need help?
Email NextStamp support. Tell us your business’s name, the screen you were on and what you were trying to do. Please never send a password.
support@nextstamp.app