Three ways to give a stamp

There are three ways a stamp gets onto a customer’s card in NextStamp. In every one of them, someone on your team approves it: a scan or a tap only ever asks. You can use all three side by side, and customers can switch between them from visit to visit. For how the QR codes themselves work, see QR code loyalty cards explained.

At a glance

1. Your team scans the customer’s card

The customer taps Show card, and their phone shows a QR code with a twelve-character code underneath. Your team scans it with the till’s camera, types the code, or uses a handheld barcode scanner. The customer’s card opens on the till, and your team taps Add 1 stamp, or more when the card allows.

This is the way to give several stamps at once, and the way to use a reward when the customer isn’t asking from the poster. See scan a customer’s card or type its code.

2. The customer asks from the till poster

The customer scans your till poster with their phone’s camera. Their phone sends a request to your till, which chimes and opens the request by itself. A four-character code shows on both screens; your team checks they match and taps Approve 1 stamp, or says no with a reason.

It’s quick at a busy counter, because your team never touches the customer’s phone. It’s also how new customers join. See stamp requests from the till poster.

3. The customer taps a tag

A tag at the counter works like the till poster without the camera: the customer holds their phone to it and the same request arrives at your till. Any NFC sticker holding your till poster’s link will do. A secure tag also signs every tap and counts it once, so nobody can make one up or use one twice. See set up an NFC tap tag.

Which to use

• Most businesses put up a till poster and also scan cards when it’s quicker, such as when a customer already has their card open.
• Busy counters often prefer the till poster or a tag: the customer does the work while your team serves.
• Several stamps in one purchase need a scan of the card, with Max stamps per visit raised above 1.

All three follow the same rules: the card’s stamp limits per visit and per day, where the card works, and its expiry. Double stamps add their bonus to all three. And with all three, a request or scan reaches only the till at its own outlet.

Rewards

A customer can ask to use a reward from the till poster, or your team can scan their card and use it from there. See give a customer their reward.