Contact NextStamp support

NextStamp support is reached by email at support@nextstamp.app. Before you write, it’s worth searching this help centre: most questions about cards, the till and campaigns are answered here, step by step.

Email us from the app

The quickest way is from the business app: go to Settings, then under Help & Support tap Email support. It opens your email app with your business’s name, its reference and your role already filled in, so we can find your business straight away.

From anywhere else, write to support@nextstamp.app.

What to include

A few details save a round of questions:

• Your business’s name, and your role there.
• What you were trying to do, and on which screen.
• What happened instead, with the exact message if there was one.
• The device and browser, for example “iPhone, Safari” or “Android tablet, Chrome”, and whether you use the installed app.
• A screenshot, if it helps show the problem.
• For a customer’s card, the card code under its QR code, rather than the customer’s personal details.

Write from the email address on your NextStamp account where you can, so we know the message comes from you.

What support can help with

• Problems signing in, or an account you think someone else is using.
• Something in NextStamp not working as this help centre describes.
• Plan limits, and questions about billing while paid plans aren’t on sale.
• A business you own that you want to stop using, or hand over.
• Questions about how NextStamp handles data.

What the business decides

NextStamp runs the cards, but each business sets its own rewards, rules and terms. Customers with a question about a reward, a missed stamp or a card’s rules should ask the business first: every card’s screen has a Contact section with the business’s email, phone and website. Staff can correct a missed stamp on the spot.

If you run a business and your customers ask how NextStamp works, point them to the help for your customers.

Before you write

These articles solve the most common problems:

• Fix common till problems, for camera, request and chime issues.
• Signing in, passwords and Google, for sign-in trouble.
• Why didn’t I get a stamp?, for customers’ refused stamps.
• Stamp limits per visit and per day, for “already had your stamp”.

Reporting a security issue

If you think you’ve found a security problem in NextStamp, email support@nextstamp.app with “Security” in the subject and as much detail as you can. Please don’t test it on other businesses’ accounts or customers.